Shipping and Return Policy: Upon receipt of the package you must inspect items all items for damage. You must verify your items with the invoice that is enclosed. If you fail to follow these procedures, we will be unable to file a claim with USPS. For all incorrectly sent items you must contact us within 10 days from receipt so that we may file a claim with USPS. All DVDs are non-returnable and non-refundable. The only way DVD's can be returned is due to a defective DVD or damage upon receipt. Be aware that once an order is submitted, it cannot be altered or cancelled. For issues in this area you may contact us through our contact page. All cancelled orders are subject to a 10% surcharge. We apologize for any inconvenience this may cause. In order to receive your package in a timely manner all shipments are sent first class mail with delivery confirmation. Any further questions please contact us through the contact page of this web site.